Privacy policy.

Privacy Policy

Effective Date: [31/08/2023]

1. Introduction

Mellofluence is committed to protecting the privacy and security of your personal information. Our Privacy Policy explains how we collect, use, disclose and store your information while making use of our website, services, or when you interact with us.

2. Information We Collect

We may collect personal information directly from you or from third-party sources. The information we collect includes:

  • Contact details (name, email address, phone number)

  • Demographic information (age, gender, location)

  • Information relevant to your therapy sessions or feedback

  • Payment information (if applicable)

  • Information provided when you interact with us via our website, social media platforms, or emails

  • Other information related to our services and required to support your wellbeing

3. How We Use Your Information

We use your personal information for the following purposes:

  • To provide and personalize our services for you

  • To communicate with you about your appointments, account, and enquiries

  • To process payments and maintain financial records

  • To comply with legal obligations and regulatory requirements

  • To enhance our services, website, and user experience

  • For marketing and promotional purposes (with your consent)

4. Data Retention

We keep your personal information for as long as necessary to meet the purposes outlined in this Privacy Policy or as required by law. We will delete or anonymous your information securely upon completion of these purposes.

5. Data Sharing and Disclosure

We may share your personal information with:

  • Third-party service providers who help us deliver our services

  • Legal or relevant regulatory authorities as required by law or to protect our rights

  • Others with your consent or when permitted by law.

6. Your Rights

You have the following rights:

  • To access and correct your personal information

  • To withdraw consent for marketing communications

  • To request that we delete your personal information(subject to legal requirements)

  • To object to personal information processing

  • To file a complaint with the Information Commissioner's Office (ICO)

7. Security

We have instituted appropriate technical and efficiency measures to safeguard your personal information against any unauthorized use, alteration, disclosure, or destruction.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve website performance, customize content relevant to your experiences, and find out your user experience. You can control youe cookie preferences through your browser settings.

9. Changes to this Policy

We may modify this Privacy Policy. Significant changes will be posted on our website or shared with you directly.

10. Contact Us

If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us at [Mellofluencebegins@gmail.com].

Please remember that this a template, and you may require additional modifications to ensure compliance with relevant UK regulations specific to your practices. It is advised to seek legal advice to ensure compliance with the requirements.